Initial Disclosure Document

What is an Initial Disclosure Document?

As the independent regulator of financial services, the Financial Conduct Authority (FCA) mandates that we furnish you with an ‘Initial Disclosure Document.’ This document encompasses details about our organisation, the range of products we offer, the services we will provide, our service fees, our regulatory authority, and the steps to follow in the event of a complaint.

Who regulates us?

Trade Vans UK Ltd [FRN 667126] is under the authorisation and regulation of the Financial Conduct Authority FRN 662602. To confirm our status, you can visit the FCA’s website at www.FCA.gov.uk/register or contact the FCA directly at 0300 500 8082.

What products do we offer?

To assist you In purchasing a vehicle we have a carefully curated panel of lenders from which we offer a limited range of finance products. To explore these products in greater depth, please visit our website at www.anchorvans.co.uk Alternatively, you may request a copy of the products by email or post. It is recommended that you review these offerings to ensure that the product you select aligns with your needs. Please note that Anchor Vans Ltd operates as a credit broker, not a lender.

Which service will we provide you with?

We provide a non-advised service, meaning that we are unable to provide you with financial product advice or recommendations. However, we will request information from you to assess your application, identify your requirements and offer a selection of relevant products. Ultimately, you will need to make your own decision about how to proceed.

Once you have made your selection, you will receive pre-contract credit information outlining the Terms & Conditions of the product you have chosen, including any associated fees and interest. It is important to note that all financial applications submitted to Trade Vans UK Ltd are processed and administered by our pool of approved finance lenders. Please be aware that all telephone conversations are recorded for training and monitoring purposes.

What will you have to pay us for our services?

We do not charge a fee for introducing you to the finance provider. We will receive a commission from the finance provider if you choose to enter into an agreement with them. This commission can be a fixed fee or a percentage of the amount you borrow. All the lenders we work with pay commission at different rates, but this commission will not affect the amount you pay under your finance agreement. Our goal is to secure finance for you at the lowest possible interest rate from our panel of lenders. You can request to know the amount of commission received by us.

What can you do if you wish to make a complaint about our services?

If you wish to make a complaint, please contact us by calling us on 01189829110 or writing to us at:
Trade Vans UK Ltd, Sabre House, Bath Road, Midgham, Reading, Berkshire, RG7 5UU UNITED KINGDOM or emailing [email protected]. Please provide your name and a mobile number that we can use to contact you during our opening hours [9am- 6pm].

You can escalate your complaint to the FCA, by visiting: fca.org.uk/consumers/how-complain or 0800 111 6768 (freephone) 0300 500 8082 (from the UK) +44 207 066 1000 (from abroad).

 

Trade Vans UK LTD Firm reference number 667126
Trade Vans UK LTD Registered company number 04310414

 

Source links: https://register.fca.org.uk/s/firm?id=001b000000j2A7HAAU